Tailgate stuts

[Nina Garratt]

Hi, 2018 nx tailgate makes an horrendous noise when closing. Just been for service

asked then to check it out. Told needs new struts @ £2211.40 which I think is a bit excessive.

My question is should it not be done under warranty

[Herbie]

This is a LINK to current terms and conditions and lists what is and is not covered - tailgate struts ARE covered:

 

[rayaans]

1 hour ago, Nina Garratt said:

Hi, 2018 nx tailgate makes an horrendous noise when closing. Just been for service

asked then to check it out. Told needs new struts @ £2211.40 which I think is a bit excessive.

My question is should it not be done under warranty

As above should be covered. 

[Sandy__Lexus]

My 2019 UX had the same issue regarding a noisy hatch strut. 

I mentioned it when I had the car serviced at Lexus Glasgow a month ago. After examining the car they agreed the faulty strut would be replaced under the Relax Warranty this was carried out yesterday.