New Lexus Link + app released 18th Aug

[CGJ]

Perhaps you'd be better off with an Android phone😄😊 (only joking)😄

[zanderblue]

On 10/27/2023 at 6:40 PM, zanderblue said:

I’ve got the latest version on my iPhone couple of days ago, now I’ve got no trip history after mid August. All else seems ok other than remote locking still does not work.

My car is going in to dealer next week for the charging recall and a change out of the DCM, so no doubt it’ll be be back to square one after that 😊

So……….

DCM change out done and trip data now current but missing between trips between mid August and now.

The new DCM did not fix the remote functionality issue. Now, I not only can’t lock/unlock, but I also can’t activate climate control remotely. Bizarrely, I can switch the warning lights on though.

Dealer has reopened the case with Toyota Europe tech support team.

TBH it’s all getting pretty tiresome, my car is now 20 months old and still not operating as per spec!

[Ken R]

For me, trips are being recorded regularly whereas previously some were missed. I can remotely lock and unlock etc. Would appreciate better and more accurate detail under the service history section. (The first minor service is listed as major).; Biggest issue for me however is that I have to delete and reinstall the app almost daily. Opens with the 'add vehicle' screen and when I enter details it says it doesn't recognise the car! I therefore have to delete and reinstall. Always happens after a recharge. Most annoying!!

[SA1]

4 hours ago, zanderblue said:

So……….

DCM change out done and trip data now current but missing between trips between mid August and now.

The new DCM did not fix the remote functionality issue. Now, I not only can’t lock/unlock, but I also can’t activate climate control remotely. Bizarrely, I can switch the warning lights on though.

Dealer has reopened the case with Toyota Europe tech support team.

TBH it’s all getting pretty tiresome, my car is now 20 months old and still not operating as per spec!

I called the help line number in the contact us section of the app and reported my issues (Battery status not updating) and after a few back and forth via email with screenshots they managed to correct something at the server end and everything is working again after nearly a year of lost functionality. 
 

I’d recommend calling them and getting a ticket opened directly, found they were helpful and seemed a lot quicker than going through the dealer as you can chase when you need to

[PaulWhitt20]

Think Wally has just bought a Lexus

[NiCoRe]

Today, after an update (on iOS), the app is stuck in an infinite loop of signing in. Seems that biometric ID is now badly broken. 

[paulb_]

21 minutes ago, NiCoRe said:

Today, after an update (on iOS), the app is stuck in an infinite loop of signing in. Seems that biometric ID is now badly broken. 

I had this issue a few days ago.

I can't recall which Lexus+ version I was using at the time, but I think there was another update a day or so later (2.2.2) which, for me, has resolved the infinite sign in loop.

[NiCoRe]

It was the up to date version.
Uninstalled it...reinstalled it and it started to work again 

[HMT]

I had raised a couple of issues with Lexus customer services since the release of this app and have exchanged several emails..  Today I received this email

Thank you for contacting us.

Just recently we have encountered a number of issues relating to the connected car functionality and our application ‘app’. We are aware of various issues, some of which we know to be a direct result of some recent system changes and the migration of the app to a new platform. While we remain sure of the longer term benefits of this migration, at this moment in time, users might expect some functionality issues where we have no immediate fix. 

It appears your enquiry relates directly to this matter. Please rest assured we are doing all we can to get to the bottom of these issues but in the meantime we are not able to offer immediate advice or a corrective course of action. We are working towards resolving all current issues.

In the meantime, should you choose to remove and reinstall the app and restart the connection process to your vehicle, this will have no detrimental effect. Once we are confident the corrective measures have been made, we will advise all our Centres who can then support and advise you as necessary. If still required, support will be available in the new year from your local Centre.

We are sorry for any inconvenience or disruption as a result of this temporary problem and hope this won’t impact greatly on your overall satisfaction with us

[zanderblue]

2 hours ago, HMT said:

I had raised a couple of issues with Lexus customer services since the release of this app and have exchanged several emails..  Today I received this email

Thank you for contacting us.

Just recently we have encountered a number of issues relating to the connected car functionality and our application ‘app’. We are aware of various issues, some of which we know to be a direct result of some recent system changes and the migration of the app to a new platform. While we remain sure of the longer term benefits of this migration, at this moment in time, users might expect some functionality issues where we have no immediate fix. 

It appears your enquiry relates directly to this matter. Please rest assured we are doing all we can to get to the bottom of these issues but in the meantime we are not able to offer immediate advice or a corrective course of action. We are working towards resolving all current issues.

In the meantime, should you choose to remove and reinstall the app and restart the connection process to your vehicle, this will have no detrimental effect. Once we are confident the corrective measures have been made, we will advise all our Centres who can then support and advise you as necessary. If still required, support will be available in the new year from your local Centre.

We are sorry for any inconvenience or disruption as a result of this temporary problem and hope this won’t impact greatly on your overall satisfaction with us

I guess you’ve got to applaud the honesty in that reply. However, I don’t think it’s good enough, by a long way.

A company with a reputation like Lexus needs to be throwing all manner of resources at this problem to resolve it sooner!

My car is 20 months old and I have had issues with the app and connectivity from day 1. I don’t want to hear them say we’re working on it. I want them to be telling me we’ve fixed it.

[Hookyman]

Update released yesterday for apple users. It’s promising me remote services after I restart the car, now the question is do I feel lucky? 

[Hookyman]

Success, one day later, I have remote access, hybrid assist, and both mine and my wife’s profiles on the car. Right I dare not touch anything now!

[Gerge]

Lexus Link+ was relased in Finland just now and as instructed I did install it. Now I can't find any way to access remote climate. In Finland we are also lacking remote lock/unlock and my destinations. Wonderful timing to mess up the remote climate just as winter is coming...

[Hookyman]

For me I made sure the app was up to date, relinked my profile, and 24 hours later it appeared as if by magic!

[Gerge]

On 11/14/2023 at 8:43 PM, Hookyman said:

For me I made sure the app was up to date, relinked my profile, and 24 hours later it appeared as if by magic!

That is so weird but mine did the same. Hopefully it is still there in the morning!

[Ken R]

I'm still having to delete and reinstall every time I charge the Battery.😨😩

[SA1]

17 hours ago, Ken R said:

I'm still having to delete and reinstall every time I charge the battery.😨😩

Have you called the helpline and raised a ticket? I had been having similar problems and they managed to sort it out in the back end

 I am guessing you have an early production car like mine and there seems to have been a time when they sent corrupt data and the backend seems to have gone wrong and they need to clear it out somehow (that’s how I read their responses to me anyway)

[Hookyman]

Is the app accessible at the moment? Can’t authenticate…. Or is it just me?

[Beechside]

@HookymanYup.  Down for me too.  Not terribly impressed with the quality control.  Seems to be a new version most days and that smacks of QA problems at the developer.  When the new version was introduced, the Climate scheduler disappeared as well.  Not happy with that either.

[Ammu]

Anyone having issues with this new app . I can’t log in both online or on the app since today evening 

Thanks 

[Beechside]

Just now, Ammu said:

Anyone having issues with this new app . I can’t log in both online or on the app since today evening 

Thanks 

Yup.  Can't get in either and I'm not the only one...

[Ammu]

17 minutes ago, Beechside said:

Yup.  Can't get in either and I'm not the only one...

You are not 😢

[Hookyman]

Rats just when it’s going to hit freezing tonight, and I’ve got an early start. Hopefully fixed by the morning. Thanks for checking all….

[Alan Thompson]

Mine has let me in just now. I had to log in using email & password because it wouldn't let me use biometrics. So maybe it was down for maintenance/update?

Then I've logged out and back in using biometrics so back to normal for me.

Edited November 27, 2023 by Alan Thompson
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[Hookyman]

Yes mine as well…. Quality software.