Adding my order to MyLexus

[Deb]

Hi, I am yet to work out how to add my factory order to my Lexus account! I have an order number from the dealer and they said this is all I'd need but I can't see where to add it?

I have our current NX added in the garage but to add another vehicle I'd need VIN or registration number for new vehicle which I obviously don't have?!

Any advice much appreciated 🙏 

[HMT]

8 minutes ago, Deb said:

Hi, I am yet to work out how to add my factory order to my Lexus account! I have an order number from the dealer and they said this is all I'd need but I can't see where to add it?

I have our current NX added in the garage but to add another vehicle I'd need VIN or registration number for new vehicle which I obviously don't have?!

Any advice much appreciated 🙏 

Hi, you cannot add your order - it is linked to your account with your email address from the Lexus database -  should happen automatically, but for some people (me included) it does not.

I contacted Lexus C S and they sorted out the issue with their tech team - took them a couple of weeks. It will then show under the Purchased heading in your Garage section

adding a a car with the Vin is only for cars that physically exist that you purchase

[Scotlex]

I am in the same situation .......unable to add my order to my account. 😞

[PB1642]

On 4/15/2023 at 1:40 PM, HMT said:

Hi, you cannot add your order - it is linked to your account with your email address from the Lexus database -  should happen automatically, but for some people (me included) it does not.

I contacted Lexus C S and they sorted out the issue with their tech team - took them a couple of weeks. It will then show under the Purchased heading in your Garage section

adding a a car with the Vin is only for cars that physically exist that you purchase

I had the same issue, Lexus didn’t have the correct spelt email address for me.

pete

[Gary H]

I'm glad I’m not the only one who hasn't had any information via the app. I can see my own car there, with all the usual information e.t.c, but there's never been any sign of my eleven month old order ever appearing on it. I did mention this to my salesman in early March (when my UX was in for it’s first MOT and by chance he saw me whilst sitting in the service area...) but he didn't put himself forward to look into it. Instead, he just took me through to the sales office with the computers and pointed to my order on his screen...which naturally didn't tell me anything.

I've logged into ‘MyLexus’ on my laptop (isn't that a different app altogether from Lexus Link - or am I incorrect?), but that basically echos much of the information what I have on the Lexus Link app on my phone. It's linked into my car I have now, but has no information or any way I can add my outstanding order to it - not without a VIN or registration number as Deb has already pointed out. 

Thanks for your reply with regards to this in the 'delivery date' thread, Harry. Much appreciated. At least I know it's not me being an idiot not being able to find something in the app which to others may have been obvious! I did wonder how other people's orders were showing when the car wasn't even built!

The only time I get any 'update' on my order (and I use that term very loosely) is if I physically call the dealer or go down there in person. Even then the information is just basic ETA's - as if I've only just placed the order and I'm still at 'day one'. They have my e-mail address and phone number. I've never received an e-mail from them and the only time I’ve had a call was a brief video-text which, confidentially, was a few days after I e-mailed Customer Relations for the first time - which they themselves never responded to me. 🙄

[Harrier Man]

The Lexus portal, accessed through a Web browser, is similar to the app but is different. In my experience, it is better to set things up in the portal in the first instance. 

[Deb]

I finally got my ordered NX to show on the Lexus Link app/My Lexus!

It turned out that the salesman that took our order, hadn't entered our email address on the order form! He said "possibly due to an administrative error" this occurred! As email address was same as one I already use for our current NX, I simply logged out and logged back in and, hay presto, our 'purchased' NX350H appeared!