NX350h/450h & cold weather

[Eggie]

I had difficulty gaining access to my vehicle  due to icy weather and electronic locks not working correctly. This issue has been reported widely in North America.  I got into car eventually and called into my local Lexus dealer.  Apparently if this occurs its because the electronic touch pad on the inside of the handle is frozen. (Not the locking mechanism) If you feel for the slightly raised activation pad which you touch to activate the lock and either use fingers to warm it up by friction or use a heated cloth it will defrost and work.  I have tried it using my hand and it does work.

Hope this helps for anyone who has come across this issue.

[Guest]

Thanks had the same issue with my doors this morning 

[Stu S]

I had this issue pre-Christmas when temperatures were down to -9.  Initially was the drivers door.  Had this issue again yesterday and today at -5 when it was all doors.  Yesterday was bad as I could not even get the fuel filler flap open.  Very frustrating.  Booked into the the dealer on Thursday for them to look at.  I wont be accepting pour warm water on it or wrap something warm around it.  Should not be happening.  Fingers crossed for an easy fix. 

[hintonwood]

Same here this morning as it was -5 overnight.

Kept my fingers over the drivers door pad for a minute and then it opened normally.🤗

[Herbie]

51 minutes ago, Stu S said:

I wont be accepting pour warm water on it or wrap something warm around it.  Should not be happening.

With the greatest of respect, that statement is utterly ridiculous and will only make you look foolish.