CD/DVD disc stopped accessing

PGL · January 10, 2023

Pink Floyd live DVD has been installed in drive unit for sometime, play when music on radio is not to my enjoyment!

Have not attempted to play for a few weeks, (these weeks have been cold, icy at times), until today... unusually a lot of noise could be heard as disc was spinning. It didn't play, just message to Check Disc. Attempted a number of times and with different DVD disc and CD disc with same result.

First thought, has this something to do with cold weather, but had never had any previous issues over 8 plus years of CT ownership.

Any thoughts on this would be appreciated.

Moleman · January 10, 2023

4 minutes ago, PGL said:

Pink Floyd live DVD has been installed in drive unit for sometime, play when music on radio is not to my enjoyment!

Have not attempted to play for a few weeks, (these weeks have been cold, icy at times), until today... unusually a lot of noise could be heard as disc was spinning. It didn't play, just message to Check Disc. Attempted a number of times and with different DVD disc and CD disc with same result.

First thought, has this something to do with cold weather, but had never had any previous issues over 8 plus years of CT ownership.

Any thoughts on this would be appreciated.

Try a CD cleaner disk.

Las Palmas · January 10, 2023

Could something have come into the drive, that is not supposed to be there, since the noise?

If the lens reading the disc is dirty wou would get the error code telling you that either disc is faulty or no data on disc. A CD/DVD cleaner disc could then clean the lens. There is only one lens reading , unless the drive also can read blu-ray discs.

Moleman · January 10, 2023

14 minutes ago, PGL said:

Pink Floyd live DVD has been installed in drive unit for sometime, play when music on radio is not to my enjoyment!

Great choice by the way.

Moleman · January 10, 2023

Just now, Moleman said:

Great choice by the way.

Music and car.

PGL · January 11, 2023

Well the surprising unexpected tale of happiness is.....

Found someone who was going to lend me a CD cleaner disk, got in car, thought I'll just try that CD again....

It played no problem!

Exchanged it for DVD... it played no problem!

Had got around to looking at Lexus cars being broken for spares, there are quite a few out there!

Moleman · January 11, 2023

8 minutes ago, PGL said:

Well the surprising unexpected tale of happiness is.....

Found someone who was going to lend me a CD cleaner disk, got in car, thought I'll just try that CD again....

It played no problem!

Exchanged it for DVD... it played no problem!

Had got around to looking at Lexus cars being broken for spares, there are quite a few out there!

Great news.

PGL · January 24, 2023

Ah well not so happy after all!

This issue is intermittent, although more no working than working!

Whilst out driving in countryside with DVD playing, music just stopped... 'Check Disc' shown. Attempted a number of times to load disc but same result, then hey presto it started to play, then after about an hour it stopped again with same message. This has been going on for a few days, yesterday no music, until... I moved the car out last night to get wheelie bin out.... music started! Borrowed cleaning disc as suggested. This disc was accepted and ran through programme. Put DVD in drive nothing, same message. Attempted another clean, now won't recognise this disc. Guess there is something inside player that is causing these hiccups, who is best person to go to, specialist?

Spacewagon52 · January 24, 2023

12 minutes ago, PGL said:

Ah well not so happy after all!

This issue is intermittent, although more no working than working!

Whilst out driving in countryside with DVD playing, music just stopped... 'Check Disc' shown. Attempted a number of times to load disc but same result, then hey presto it started to play, then after about an hour it stopped again with same message. This has been going on for a few days, yesterday no music, until... I moved the car out last night to get wheelie bin out.... music started! Borrowed cleaning disc as suggested. This disc was accepted and ran through programme. Put DVD in drive nothing, same message. Attempted another clean, now won't recognise this disc. Guess there is something inside player that is causing these hiccups, who is best person to go to, specialist?

Have you tried more than one disc? Try a different DVD and then try a couple of different CD's?

Just a thought?

PGL · January 25, 2023

Yup - it's not the disc it's the player.

Al D-Much · February 7, 2023

I don't have that problem on my CT or NX. However, my old Evo-X used to do that all the time if the weather looked like it might cloud over, never mind actually frosty cold.

PGL · February 7, 2023

Ah well some encouraging news!

Bit the bullet, contacted dealership in an attempt to find out who they use for any similar faults. They asked to have a look at issue, which they reported was an internal fault...

Good news is they would send for replacement under warranty, as vehicle had been serviced by them it was entitled to the extra years warranty.

They telephoned today to advise warranty claim successful, only now having problems obtaining new one!

I'm well happy with the outcome, just waiting....

I'll get back and let you know the outcome.

LexusDave · February 8, 2023

Well that’s excellent news. It just goes to prove those doubters wrong who said that the new relax warranty wasn’t as good as the original or extended warranty and specifically didn’t cover the infotainment system.

PGL · March 21, 2023

Ah well an update....

Nothing has occurred, no new part has arrived....

PGL · May 4, 2023

Still no word of when part is arriving, so contacted Lexus Customer Service (actually Toyota Customer Service) who rang me up to say they had looked into this matter... part due 31st May 2023. Living in hope!

PGL · June 3, 2023

Received phone call, CD player has arrived, only it could not be fitted as wrong one supplied!

Maybe another 3 -4 months wait

On 5/4/2023 at 10:34 PM, PGL said:

Still no word of when part is arriving, so contacted Lexus Customer Service (actually Toyota Customer Service) who rang me up to say they had looked into this matter... part due 31st May 2023. Living in hope!

Part arrived, took car for it to be fitted... wrong part supplied, maybe another 3 - 4 month wait!

PGL · November 8, 2023

An update….

Finally had CD/DVD player replaced with new one, only ….

Parking sensors & DAB radio not working, DVD player is working OK!

Lexus asked to see vehicle as they had not replaced a CD/DVD player before and didn’t know what issue was.

Informed a calibration was required, which they were unaware of, this has hopefully corrected all issues.

Please to have this replaced under extended warranty, although seems no one tested before initally collecting car.

By his behaviour towards me it appears Service Manger has a problem with me, not what you expect from Lexus.

Imran Mirza · November 17, 2023

On 11/8/2023 at 3:30 PM, PGL said:

An update….

Finally had CD/DVD player replaced with new one, only ….

Parking sensors & DAB radio not working, DVD player is working OK!

Lexus asked to see vehicle as they had not replaced a CD/DVD player before and didn’t know what issue was.

Informed a calibration was required, which they were unaware of, this has hopefully corrected all issues.

Please to have this replaced under extended warranty, although seems no one tested before initally collecting car.

By his behaviour towards me it appears Service Manger has a problem with me, not what you expect from Lexus.

Great to hear you were finally able to sort that issue out, seems like an extremely long wait time and process you've gone through. Hope it works for the long and forseeable furture 🙂

PGL · November 23, 2023

On 11/17/2023 at 9:47 PM, Imran Mirza said:

Great to hear you were finally able to sort that issue out, seems like an extremely long wait time and process you've gone through. Hope it works for the long and forseeable furture 🙂

Thanks Imran, not sure I’ll be going back to that dealer after the service managers reaction - what happened to the famous Lexus customer service?

Happy now working as it should, obviously not fully tested before handing car back, otherwise problems would have been found.

Service advised it is taking 3 months before they receive parts from Japan.