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Lexus Roadside assistance, left hand and right hand ignorance...

alpine
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alpine Collaborator

alpine

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I renewed my Lexus roadside assistance in October. Today I had a letter from Lexus saying I need to renew by end December! It's sad to see a once competent organisation  in decline... What on earth is going wrong with them?

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malcolmw Experienced

malcolmw

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Could this be due to a hangover from the 3 month warranty/services extension which was given back in the COVID lockdowns? 

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mikey2001 Rising Star

mikey2001

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Posted

I suspect this might be the case. My roadside assistance would have ended at the end of September, but I received a letter (can't remember exactly when, but around May 2020?) stating that they were giving me a 3 months roadside assistance extension until the end of December.

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