front body protector

[fourbanks]

Does your Lexus garage use a front body protector when servicing your car?

 

[Ken R]

I am pretty certain they do with protection on wings and grill.

[fourbanks]

23 minutes ago, Ken R said:

I am pretty certain they do with protection on wings and grill.

Thanks ken

i'm meeting the chief executive of Lexus soon and want to be able to address any concern from the public on my meeting just to make sure the standards are the same throughout the country. 

[EVANGELION]

21 minutes ago, fourbanks said:

Thanks ken

i'm meeting the chief executive of Lexus soon and want to be able to address any concern from the public on my meeting just to make sure the standards are the same throughout the country. 

if possible, please ask the chief executive of Lexus, how we can make a complaint  dealership directly to him

 

[fourbanks]

14 minutes ago, EVANGELION said:

if possible, please ask the chief executive of Lexus, how we can make a complaint  dealership directly to him

 

Paul Dillon

Franchise Director

Marshall Toyota & Lexus Division

Paul Dillon

 

Stephen Hinshelwood
Executive Office
Toyota (GB) PLC - Lexus Division

or 

Chris Hayes, chief executive, Lexus UK 

email

Lexus Customer Relations

 

 

[fourbanks]

i'm regarded as a takumi customer, even thou i don't own one but understand this part much more when engaging with customers, so than any dealer 

[EVANGELION]

13 minutes ago, fourbanks said:

i'm regarded as a takumi customer, even thou i don't own one but understand this part much more when engaging with customers, so than any dealer 

I will definitely make a complaint with my previous dealership, ordered a brand new Lexus, when I collected the vehicle, found out 4 scratch and damaged the interior

 

here is the reply from the General Manager

''as you wanted to collect the car with all factory covers in place it was difficult to check the vehicle as we normally would.

I suggest for any future purchases you allow us to prepare the car as we normally would as this assist un in our quality control process.''

I will forward all the email to Lexus head office and see how they reply

 

 

 

[fourbanks]

1 hour ago, EVANGELION said:

I will definitely make a complaint with my previous dealership, ordered a brand new Lexus, when I collected the vehicle, found out 4 scratch and damaged the interior

 

here is the reply from the General Manager

''as you wanted to collect the car with all factory covers in place it was difficult to check the vehicle as we normally would.

I suggest for any future purchases you allow us to prepare the car as we normally would as this assist un in our quality control process.''

I will forward all the email to Lexus head office and see how they reply

             

it will be a negative reply for sure 

 

 

[Al D-Much]

2 hours ago, EVANGELION said:

I will definitely make a complaint with my previous dealership, ordered a brand new Lexus, when I collected the vehicle, found out 4 scratch and damaged the interior

 

here is the reply from the General Manager

''as you wanted to collect the car with all factory covers in place it was difficult to check the vehicle as we normally would.

I suggest for any future purchases you allow us to prepare the car as we normally would as this assist un in our quality control process.''

I will forward all the email to Lexus head office and see how they reply

 

 

 

You should have waited for the car to be fully detailed by the dealer before impatiently snatching it from their hands without allowing them to inspect the car.
The final checks by the dealer are part of quality control post transportation.

[EVANGELION]

19 hours ago, Al D-Much said:

You should have waited for the car to be fully detailed by the dealer before impatiently snatching it from their hands without allowing them to inspect the car.
The final checks by the dealer are part of quality control post transportation.

for all the brand new vehicle they will need to do the PDI

I just asked them do not remove the protection file on the bonnet, as I need to bring it to a detailer to get a ceramic coating

 

and the scratch and damaged is with the door panel leather, and the armrest, and some ballpoint pen marks with it

is that a quality control? 

 

[Al D-Much]

14 minutes ago, EVANGELION said:

for all the brand new vehicle they will need to do the PDI

I just asked them do not remove the protection file on the bonnet, as I need to bring it to a detailer to get a ceramic coating

 

and the scratch and damaged is with the door panel leather, and the armrest, and some ballpoint pen marks with it

is that a quality control? 

 

Ahh I see initially missed the comment that it is internal damage.
I that should have been a dealer fix, if not possible then a rejection by the dealer,