Nx350h can't use key profile

Andrew Bowden · April 27, 2022

Just found out that Lexus won't allow the key fob to be used to load the profile on a fleet car. Mine is on personal contract hire with Kinto. Kinto say this is because I don't own the car. Can anyone throw any light onto why this would make a difference? I can use my phone to load a profile ( so long as the system actually remembers to work) so am at a loss why?

78csj · April 27, 2022

It’s not just fleet cars, Lexus UK confirmed I was not shown as a fleet vehicle although on reset of the system it’s clear to see that the system said it is, screenshot sent to Lexus, they stated it’s not a fleet vehicle ( I know that!), and I should be able to pair the key, I deleted the profile and started again screenshot every screen and sent to them, still no reply from the tech dept if it even exists!, you can maybe tell I’m utterly fed up with them. I had the new car survey through today, I binned it, they are taking no notice of customers complaints (or responding to them), why should I bother.

78csj · April 27, 2022

I have just sent yet another email to Lexus UK asking for an update to my open case, mind you it is only 26 days since my last one which they haven’t even acknowledged, so maybe not anytime soon for a reply. It just spoils the new car experience.

78csj · April 29, 2022

I got my reply from Lexus.

solution is Lexus have deleted my car from the system. I had to start again from getting the car, loading up my profile from the phone app, then linking it with the QR code, this sets up everything and opens up a ‘link key’ icon in the personal setting of the car. At first it was greyed out and you can’t do anything with it, I turned off the car went away and about 15mins later, I restarted it and had the option to link the key.

everything has been working fine, I have been out and in the car most of the day and it goes straight to car play for me and straight to my profile no guest mode etc.

I will see what it’s like in the morning hopefully, hopefully it works.

78csj · April 30, 2022

Been in and out the car all day and it’s all working fine for me, profile and key linked.

Andrew Bowden · May 11, 2022

Exciting news!!!! Just had an over the air update and the option to have the key as a profile device is now available!

78csj · May 14, 2022

Hi Andrew, have you noticed anymore improvements in the software update, I still don’t have a notification.

Andrew Bowden · May 14, 2022

So far it's been good. It recognises you when you get in rather than waiting to see the phone. It hasn't forgotten me yet....... it did another update yesterday but it didn't reset the system like the first one did. Its a bit like the new computer scenario. You get all excited about what it can do but in reality you only use the basics. We've set the interior lighting and radio stations as well as getting rid of the 'check the back seat'warning. And if course the seats. If it can remember these I think we are happy. It's changed our feeling about the car and made us much more happy with it.

We didn't know anything about the update until we turned the ignition on and it said there was update. It was then just like day one. Select language etc.

78csj · May 14, 2022

That’s good to hear, it does make a difference with the key being paired. I would be happy if it can sort out the delay on phone calls.

Andrew Bowden · May 14, 2022

We haven't had any problems with the phone before or after so hopefully you will be OK( apart from it kept forgetting the actual phone) honestly it's made it a different car. We are just hoping it stays this way. One thing I've noticed is that we still don't have all the features on the phone app like they show on the YouTube set up video by Northside Lexus Deep dive. TBH I'm not bothered. I think a lot of the things are gimmicks to impress the neighbours!

hintonwood · May 15, 2022

On 5/11/2022 at 2:39 PM, Andrew Bowden said:

Exciting news!!!! Just had an over the air update and the option to have the key as a profile device is now available!

Very exciting Andrew. Does it have an identifiable Software Version number I could check against my version?

Andrew Bowden · May 15, 2022

Hi. I don't think so. There are about 7 or 8 different software numbers. When we first went back to the dealership they compared them to 3 other cars and they all had different numbers. Nothing matched at all. So the numbers I have now will be different to your new numbers I suppose.

78csj · May 15, 2022

It would be nice to have the US/Canada Lexus app, maybe one day………or not! 🙂

hintonwood · May 17, 2022

On 5/15/2022 at 6:34 PM, Andrew Bowden said:

Hi. I don't think so. There are about 7 or 8 different software numbers. When we first went back to the dealership they compared them to 3 other cars and they all had different numbers. Nothing matched at all. So the numbers I have now will be different to your new numbers I suppose.

Thanks for looking. I will ask the dealership when it goes in for the weld inspection next week.

Andrew Bowden · May 17, 2022

No problem. I hope you get it sorted. Interestingly yesterday when I went out, it recognised the key but during the drive it said it couldn't load the profile and I needed to sign in again to lexus. It did this about 3 times. Eventually when I got home I logged in . Let's see what it does now...

78csj · May 17, 2022

Fingers crossed for you that it was only a blip, I have had no issues (apart for the delay on calls), since Lexus deleted the profile and started again.