Experience Amazing service

[SSUR]

Wanted to share this with all. My LS 600 went in for service to Lexus Sidcup recently.  All fine. But turns out that surprisingly, the sunroof seal has perished and requires complete replacement.

Not to worry, Lexus accepted warranty claim to fit entire new sunroof since seal is one piece with the glass. However, given how rare the 600 facelift is, the part is coming from Japan (non in stock in Europe) hence ongoing delays.

I was travelling on business last week and did not chance it in the LS as the wind buffeting and noise from the sunroof is quite pronounced at speed.
 

Not to worry again, Sidcup very generously gave me a loan car UX for 3 days since the part has still not arrived and I was able to travel safely albeit not in quite the comfort of the mighty LS! 

Another example of outstanding customer service and special mention for Aidan and Kevin and the team over in Sidcup. I doubt any rival would have seen the issue and dealt with it in this way and it is the reason I keep going back as I know and trust Lexus will just deal with any issue in its stride.

[graham8370]

Echo the above for Lexus Guildford. Customer of theirs for over 20 years.

MOT today, tyre split, dangerous to drive, can't replace til Wednesday. No loan car readily available, asked to wait for 10 mins. 21 plate UX appeared, keep for 3 days.

As usual. brilliant service from all at Guildford. 

[Porterhouse]

Hi SSUR Great news you have this taken care of. Ive got similar issue. What year is your car to get this under warranty? Mine is 2013 

[CT200h-TL]

Was this claimed via the Lexus Relax warranty?

[SSUR]

I have both Relax and the older (v expensive!) extended warranty so not sure which one applied here.

[SSUR]

Quick update, new sunroof finally arrived from Japan and fitted by Sidcup with the result that quiet and serene restored once again. A most satisfactory outcome..

[b4u2]

@SSUR

So glad for you!

How about posting some photos of your beautiful car?

[Herbie]

52 minutes ago, b4u2 said:

How about posting some photos of your beautiful car?

Wow, I can't believe you asked that 

When we asked for photos of your car you flatly refused and would not change your mind for love nor money.

[b4u2]

@Herbie

😂🤣😅

[serbarry]

1 hour ago, Herbie said:

Wow, I can't believe you asked that 

When we asked for photos of your car you flatly refused and would not change your mind for love nor money.

You are absolutely right Herbie: he refused even when I suggested not to show the number plate in the pictures. 

[b4u2]

@serbarry @Herbie

Please everyone be nice on here!

We are all on here to help each other not to make other forum members upset.

[Phil xxkr]

13 hours ago, b4u2 said:

@serbarry @Herbie

Please everyone be nice on here!

We are all on here to help each other not to make other forum members upset.

I wasn't aware there were any snowflakes on here 🤣