Kwazar UK

[peniole]

Trying to order spare parts (dip tube & foaming nozzle) for a pressure sprayer/foamer. Wife had bought the thing when we still lived in Germany, but I never used it and didn't notice until recently that it only came with the spray and not the foam nozzle. As the thing is also sold here in the UK, I sent these, let's say challenged, people an email requesting to buy these spare parts. For the record, the nozzle spare part is catalogued on the manufacturer's website (poland) but not on Kwazar UK and these guys are their UK distributors/resellers. Allow me to quote the responses I got:

First email response: Sorry but we don’t remember sending the one to Germany?

btw, that's the whole email, no dear, no regards, nothing. Figured there might be a language barrier, so explained as above and that I just want to order the spare parts

Second email response: We have nothing to do with Kwazar-shop.de. We are Uk distributors only and the dip tube is not available.  Please contact your original supplier to see if this is available from them.

Again no salutations, no regards, even though I'm sending Dear Helen (that's the reps name/email they have for customer service) and Kind Regards. Let's ignore the perceived rudeness for a moment. More imprtantly, no mention/ignoring the nozzle, for which there is a catalogue number that is listed as a spare part, and please correct me if I'm wrong; if it's sold here, they are legally obliged to sell the spare part under the whole right to repair song and dance, right?

Opinions welcome. I'm hovering between language/logic/intellect/rudeness problem.

[dutchie01]

The rudeness problem could well be a generational problem a this is the way youngsters communicate with each other. Could also be a company training issue as training nowadays is as basic as it gets. Forget 6 month traineeships, whats your name here is your desk this is our company name. And in 2 months the employee is at another call center for 20 pounds more. I guess we both come from bygone times where every letter, every offer, every little written message was checked by a superior and in the case of incorrect spelling or grammar the red marker came out. Again! These days are over peniole and much to my regret said the old man.

My suggestion is to forget the UK distributor and send an email to the manufacturer in Poland with all details and maybe a picture and ask them how you can buy from them? This should work ( and maybe you get a polite reply back as well!)

[Herbie]

Anything here (eBay) that helps you?

[peniole]

Thank you both. Yes sadly we're from a bygone era. I already checked your link as well as a wider search. I was only able to find the part on a couple of Polish sites and of course from the manufacturer here. Have sent them an email, we'll see. Plan B make my own aerator nozzle and pin hole the top of the dip tube to allow in a mix of air and foaming solution under pressure at the source (literally every beer master's keg nightmare 😉 ). Theoretically should work.