IS 300h Sat Nav - No GPS

[AlexIS300h]

Good evening all,

very recently picked up my IS from Stockport (exceptional customer service), and I absolutely love it. Best car I’ve ever had the pleasure of driving. 

Unfortunately I have ran into an issue with the sat nav, where by there is a little GPS symbol with a strike through it, image attached. I have tried recalibration  but to no avail. However I did notice that the maps were horrifically out of date, 2015... somehow older than my car itself. 
 

Surely a GPS signal is not dependant upon maps being up to date? Or is this a deeper issue?..

Many thanks for any replies. 

[wharfhouse]

7 minutes ago, AlexIS300h said:

Good evening all,

very recently picked up my IS from Stockport (exceptional customer service), and I absolutely love it. Best car I’ve ever had the pleasure of driving. 

Unfortunately I have ran into an issue with the sat nav, where by there is a little GPS symbol with a strike through it, image attached. I have tried recalibration  but to no avail. However I did notice that the maps were horrifically out of date, 2015... somehow older than my car itself. 
 

Surely a GPS signal is not dependant upon maps being up to date? Or is this a deeper issue?..

Many thanks for any replies. 

The maps were probably the originals with the car and so could also be a year or so older than the car. However they should still work (my car is 2014 and original maps that still work OK). The error looks like a problem with the GPS receiver - as you have just bought the car from Lexus maybe best to take it to them to investigate. 

[ColinBarber]

11 minutes ago, AlexIS300h said:

Surely a GPS signal is not dependant upon maps being up to date? Or is this a deeper issue?..

No, you should still get a GPS signal.

You need to go into the service mode to check if Satellites are being picked up:

 

 

[paulrnx]

Get it back to the dealership surely? Don’t mess about with anything just book it in and say the satnav isn’t working. I presume it’s not because no gps signal.

[AlexIS300h]

Thank you all, I will take it back to the dealer. It was a Select Used car, so will be covered.

[paulrnx]

1 minute ago, AlexIS300h said:

Thank you all, I will take it back to the dealer. It was a Select Used car, so will be covered.

Good luck. I’m sure they’ll look after you.

[AlexIS300h]

4 minutes ago, paulrnx said:

Good luck. I’m sure they’ll look after you.

I’m sure. Very impressed with them already! First Lexus at 21, more to come in my life for sure! 😀

[royoftherovers]

6 minutes ago, AlexIS300h said:

I’m sure. Very impressed with them already! First Lexus at 21, more to come in my life for sure! 😀

You are one lucky boy Alex. What did you have previously ?

[AlexIS300h]

49 minutes ago, royoftherovers said:

You are one lucky boy Alex. What did you have previously ?

I had an Alfa Romeo Mito before. Will always be my first love, but she was too expensive to run... guzzled petrol!