Lexus Relax

[royoftherovers]

5 minutes ago, joelfigueira said:

Hi John, 

Do you know anyone like the above that is in the north east? for my IS220D i used an independent but since COVID he has had to close and i have since changed to a CT and was wondering is it worth going to Lexus for the warranty extension or go to a indi like what you have posted.

Regards

Joel 

  

Hi Joel, thanks for asking.

I have no record of anyone near to you and the furthest North I have is 

1.    Ribble View Garage,

Rough Hey Road,Preston,PR2 5AR,  Tel;01772 798856

which was recommended to us by our outstanding contributor on all matters electrical, Herbs (Herbie) who lives in Preston.

In the case of Martin I simply googled for Lexus Indies near to him and came up with what you have seen.

I did the same in your case and came up with  https://teamvalleymot.co.uk/. Give them a call and talk with them Joel.

Try it yourself and let us all know if anything suitable comes up.

[joelfigueira]

4 minutes ago, royoftherovers said:

Hi Joel, thanks for asking.

I have no record of anyone near to you and the furthest North I have is 

1.    Ribble View Garage,

Rough Hey Road,Preston,PR2 5AR,  Tel;01772 798856

which was recommended to us by our outstanding contributor on all matters electrical, Herbs (Herbie) who lives in Preston.

In the case of Martin I simply googled for Lexus Indies near to him and came up with what you have seen.

I did the same in your case and came up with  https://teamvalleymot.co.uk/. Give them a call and talk with them Joel.

Try it yourself and let us all know if anything suitable comes up.

Hi John,

Thanks for the link i was looking for more Lexus / Toyota specialists and not really found anything up North since my old indi closed who was the head mechanic at Toyota for 20 plus years so i was always comfortable with him carrying work out. Have tried a couple of others when trying to sort out my issue with the dreaded IS220D injector problem but they were not really good IMO as they worked on all sorts of cars. I will give the team valley a look and see what they are like.

 

thanks again.  

[royoftherovers]

Joel, I knew exactly what you were looking for and as you now know, there aint any !

In such circumstances new Indies can spring up if local Lexus Owners keep asking local respected garages and some bright spark of a mechanic recognises that there is a new market for his services.

Good luck with your search(es) and do keep us all informed of the outcome.

[royoftherovers]

Joel, I`ve just had an out of the box thought.

Might a local Mercedes Indie be helpful to you as he will certainly have had experience dealing with Merc Diesel problems?

[MadJam250]

I messaged Lexus UK and local dealership for an explanation about Relax not covering the multi media system yet still proclaiming to be a like for like cover compared to the previous warranty: still no response. 

[royoftherovers]

9 minutes ago, MadJam250 said:

I messaged Lexus UK and local dealership for an explanation about Relax not covering the multi media system yet still proclaiming to be a like for like cover compared to the previous warranty: still no response. 

Read the respective T&C Martin and find the real answer.

[Shahpor]

1 hour ago, royoftherovers said:

Read the respective T&C Martin and find the real answer.

I believe that is missing the point somewhat John.

The issue isn't what is actually covered, it is that Lexus might be providing inaccurate information to the general public with these mixed messages.

It appears like a strange discrepancy to me since, as we know, it is immediately obvious to anyone that has a brief look into it that the Relax warranty isn't the same as a new car one, so why are they claiming as such?

Hopefully @MadJam250 gets an answer soon.

[royoftherovers]

I was well aware of what Lexus has or has not been saying Shahpor and I have said so in a previous Posting.

The solution to Martin`s problem is...... not to ask Lexus.

 

[Phil xxkr]

1 hour ago, royoftherovers said:

I was well aware of what Lexus has or has not been saying Shahpor and I have said so in a previous Posting.

The solution to Martin`s problem is...... not to ask Lexus.

 

John, it seems very odd to me that some members feel that the LOC are the arbiters of some unspoken truth like some Supreme Law Court🤔 and that some contributors are the proxy judges. If anyone has an overwhelming problem with the veracity of Lexus statements then the answer is clear - take some personal responsibility and sue them or at the very least speak with Trading Standards. The LOC makes it very clear from the outset that they have no affiliation with Lexus /Toyota so why try to bludgeon answers from a non, directly aligned audience? 

[royoftherovers]

Tis not Rocket Science old pal, but it does require something which on occasions is much more exacting, namely  the application of common sense.

Some have it and some don`t, some will and some won`t. Some just join a website and expect it to provide all of the answers 80% of which are contained within the Owners Hxxxbxxk!

Salespeople, Receptionists, Mechanics, nor Technicians do not speak for Lexus.

Neither does L.O.C. as you rightly pointed out. Colin Barber, Steve 2006, et al, do their very best in offering advice and guidance which on occasions is perceived as being from within the Lexus Domain, but it aint.

Lexus U.K. speaks for Lexus and it has an official Website. Tis wise to read it and if in doubt refer to Lexus U.K. Head Office.

Lexus U.K. could have done much more to educate and train key people at each Lexus Franchise, this at least might have ensured a consistency in the delivery of a standard and scripted message. 

[NemesisUK]

Also worth remembering that any business, not just Lexus but any business will always emphasise the positives and gloss over the negatives. 

When pushed on detail they (the business) will always say refer to the T&Cs, the only legally arguable statement.

 

[royoftherovers]

1 hour ago, NemesisUK said:

Also worth remembering that any business, not just Lexus but any business will always emphasise the positives and gloss over the negatives. 

When pushed on detail they (the business) will always say refer to the T&Cs, the only legally arguable statement.

 

True Peter, but there is a dearth of evidence that Lexus has made any real attempt to inform those of its employees who might reasonably be asked for a summary of the differences and their effects.

Salespeople that customers might reasonably be expected to provide an informed opinion appear to be clueless.

[NemesisUK]

7 minutes ago, royoftherovers said:

Salespeople that customers might reasonably be expected to provide an informed opinion appear to be clueless.

I think you hit the nail on the head when saying "informed opinion" I'm sure each dealership was sent the same information packs and sales folk told to read and digest. Just how many have read the detailed T&Cs is anyone's guess and even those that have will have formed there own opinion (read interpretation) and when passing on to the customer, will naturally focus on the positives, they are sales folk after all.

One cannot abdicate responsibility in due diligence by taking another's word (read opinion) as gospel?

[MadJam250]

8 hours ago, royoftherovers said:

Tis not Rocket Science old pal, but it does require something which on occasions is much more exacting, namely  the application of common sense.

Some have it and some don`t, some will and some won`t. Some just join a website and expect it to provide all of the answers 80% of which are contained within the Owners Hxxxbxxk!

Salespeople, Receptionists, Mechanics, nor Technicians do not speak for Lexus.

Neither does L.O.C. as you rightly pointed out. Colin Barber, Steve 2006, et al, do their very best in offering advice and guidance which on occasions is perceived as being from within the Lexus Domain, but it aint.

Lexus U.K. speaks for Lexus and it has an official Website. Tis wise to read it and if in doubt refer to Lexus U.K. Head Office.

Lexus U.K. could have done much more to educate and train key people at each Lexus Franchise, this at least might have ensured a consistency in the delivery of a standard and scripted message. 

It is Lexus UK and my local dealership whom I have requested information about Relax being clearly less comprehensive than they are promoting. My advice is that other members do the same to help highlight the fact that the level of cover for Relax is clearly less compared to the previous warranty, despite the official marketing (and dealerships) indicating to the contrary, that they are equal and offer the same level of cover (not true). 'Relax' is a term that is ironically oxymoronic right now. 

[Phil xxkr]

15 hours ago, royoftherovers said:

Tis not Rocket Science old pal, but it does require something which on occasions is much more exacting, namely  the application of common sense.

Some have it and some don`t, some will and some won`t. Some just join a website and expect it to provide all of the answers 80% of which are contained within the Owners Hxxxbxxk!

Salespeople, Receptionists, Mechanics, nor Technicians do not speak for Lexus.

Neither does L.O.C. as you rightly pointed out. Colin Barber, Steve 2006, et al, do their very best in offering advice and guidance which on occasions is perceived as being from within the Lexus Domain, but it aint.

Lexus U.K. speaks for Lexus and it has an official Website. Tis wise to read it and if in doubt refer to Lexus U.K. Head Office.

Lexus U.K. could have done much more to educate and train key people at each Lexus Franchise, this at least might have ensured a consistency in the delivery of a standard and scripted message. 

It's time we re-named the term "common sense' as the reality is it's not very common 😅

[MadJam250]

3 weeks on, Lexus UK ignoring my query about Relax warranty and how it is not as good and comprehensive as the extended or original warranties despite marketed thus. 

[08ISF]

Lexus ignoring a query sounds to me like an embarrassed silence. I have had issues with Lexus so called customer services before, where if it is difficult they either just ignore you or refer you back to the dealer. This can be overcome by threatening to forward your email of whatever to their MD for an answer. His email is available on the internet.

[royoftherovers]

2 minutes ago, 08ISF said:

Lexus ignoring a query sounds to me like an embarrassed silence. I have had issues with Lexus so called customer services before, where if it is difficult they either just ignore you or refer you back to the dealer. This can be overcome by threatening to forward your email of whatever to their MD for an answer. His email is available on the internet.

Nice comment Graham. 

I was going to suggest an almost impolite reminder !