Can any garage fix the RC F cars

Hatat · February 22, 2021

Hi gang hope you guys are okay,

Last Friday night at 11:40 I heard a noise at street where I park my car when I looked I couldn't believe 4 guys with their flashy BMW were working on my RC F to open it, one was on his knees and was doing something at the left front tyre at this moment I shouted at them and they run away.

When I went out to check they cut the protective shield of the tyre and some wires were dragged out.

Next morning I took it to my local dealership and showed them what happened, today as scheduled to drop my car for them so they can fix it. And received a call after couple of hours.

What they found so far is :

Washer jet not working as the hose was cut and required to be changed, charged 260

Req 2 hours diagnostic to remove bumper and inspect and charged me 312 for this so if they find more things will going to charge me more.

It's already over 500 and just half way Lexus dealerships charge a lot I think.

Do you guys know a good garage to deal with RC F cars in London or close to London please? Have you guys had same experience? or it's just me thinking they charge too much for some of small things?

Dave400SE · February 22, 2021

Insurance claim?

Hatat · February 22, 2021

4 minutes ago, Dave400SE said:

Insurance claim?

I have 3000 excess so no point to claim 🙂

Arnett · February 23, 2021

There's a Toyota / lexus specialist in Rayleigh Essex. I've seen them mentioned a few times and another forum member only uses them, I'll see if I can dig it out

Hatat · February 23, 2021

Thanks mate :)

Arnett · February 23, 2021

1 minute ago, Hatat said:

Thanks mate 🙂

http://westfieldmotors.co.uk/

Womble72 · February 23, 2021

I’ve used Westfield for years, they are excellent, Toyota n Lexus specialist, they’re half the price of the main dealers and twice as effective.....you need to speak to Ian or Chris as they are the owners, one of their staff has an ISF too......honestly can’t recommend enough

Arnett · February 23, 2021

10 minutes ago, Womble72 said:

I’ve used Westfield for years, they are excellent, Toyota n Lexus specialist, they’re half the price of the main dealers and twice as effective.....you need to speak to Ian or Chris as they are the owners, one of their staff has an ISF too......honestly can’t recommend enough

I am contemplating using them rather than lexus for my GSF. Any negative commentary.

Womble72 · February 23, 2021

Not from me, they look after my ISF, the wife Auris and my sons type R.....last service they replaced my radiator (preventative measure, my instruction) a full service and it cost £812 parts n Labour.....they ONLY use genuine parts so any warranty remains valid, they looked after my old IS250-sel from new, it NEVER went into Lexus.

markeyszoo · February 23, 2021

13 hours ago, Hatat said:

Hi gang hope you guys are okay,

Last Friday night at 11:40 I heard a noise at street where I park my car when I looked I couldn't believe 4 guys with their flashy BMW were working on my RC F to open it, one was on his knees and was doing something at the left front tyre at this moment I shouted at them and they run away.

When I went out to check they cut the protective shield of the tyre and some wires were dragged out.

Next morning I took it to my local dealership and showed them what happened, today as scheduled to drop my car for them so they can fix it. And received a call after couple of hours.

What they found so far is :

Washer jet not working as the hose was cut and required to be changed, charged 260

Req 2 hours diagnostic to remove bumper and inspect and charged me 312 for this so if they find more things will going to charge me more.

It's already over 500 and just half way Lexus dealerships charge a lot I think.

Do you guys know a good garage to deal with RC F cars in London or close to London please? Have you guys had same experience? or it's just me thinking they charge too much for some of small things?

What were they after? The washer pump?

Hatat · February 23, 2021

26 minutes ago, markeyszoo said:

What were they after? The washer pump?

We have no idea man, they damaged the jet wash and a few others while pulling out the cables

dman2004 · February 23, 2021

They were probably after the catalytic converters.

Hatat · February 23, 2021

12 minutes ago, dman2004 said:

They were probably after the catalytic converters.

When I came to my car I saw a socket was dragged out similar we have under steering wheel where we connect a diagnostic device or something, today when I went to collect my car from the local dealership I asked this question and I was told they wanted to connect the socket with a gadget aiming to unlock it, it works with other cars he told me but not with RCFs. They came with a BMW 8 series and to get the catalyst is not making sense they were working close to bonnet they wanted to get close to ECU.

MNMJ · February 25, 2021

On 2/23/2021 at 12:37 PM, Womble72 said:

I’ve used Westfield for years, they are excellent, Toyota n Lexus specialist, they’re half the price of the main dealers and twice as effective.....you need to speak to Ian or Chris as they are the owners, one of their staff has an ISF too......honestly can’t recommend enough

Anyone know an equivalent to Westfield up here in the North?

Silkmen · February 25, 2021

4 hours ago, MNMJ said:

Anyone know an equivalent to Westfield up here in the North?

http://www.lex-tekautos.com/ are located in South Yorkshire. Haven't used them myself, however I've spoke to the owner on a couple of occasions and he was more than happy to service an RCF and confirmed he only uses genuine Lexus parts.

Hatat · February 25, 2021

15 minutes ago, Silkmen said:

http://www.lex-tekautos.com/ are located in South Yorkshire. Haven't used them myself, however I've spoke to the owner on a couple of occasions and he was more than happy to service an RCF and confirmed he only uses genuine Lexus parts.

Any West London or inside London garage equivalent of above garages?

Westfield one is over 1 hour of driving for me :(

MNMJ · February 26, 2021

19 hours ago, Silkmen said:

http://www.lex-tekautos.com/ are located in South Yorkshire. Haven't used them myself, however I've spoke to the owner on a couple of occasions and he was more than happy to service an RCF and confirmed he only uses genuine Lexus parts

MNMJ · February 26, 2021

19 hours ago, Silkmen said:

http://www.lex-tekautos.com/ are located in South Yorkshire. Haven't used them myself, however I've spoke to the owner on a couple of occasions and he was more than happy to service an RCF and confirmed he only uses genuine Lexus parts

Thanks David, this is helpful.

Would use an independent invalidate the Lexus warranty?

Womble72 · February 26, 2021

1 minute ago, MNMJ said:

Thanks David, this is helpful.

Would use an independent invalidate the Lexus warranty?

No, as long as genuine parts are used and the garage is a reputable one (VAT I think)

Soperman · March 11, 2021

On 2/26/2021 at 11:51 AM, MNMJ said:

Thanks David, this is helpful.

Would use an independent invalidate the Lexus warranty?

I have just been reading the small print of my Lexus Extended Warranty. I quote....

3.1 "If you wish to make a claim under this warranty then you must..... (d) ensure that the Protected Vehicle is serviced by a Service Centre within 30 days or 2000 miles of each service interval specified by the manufacturer."

1. (Definitions) Service Centre. "An official Lexus retail centre or service outlet appointed by the Warranty Provider."