Pioneer Soundbase

[bluenose1940]

Not getting any joy to my query from an AV Forum and so am wondering if anyone on here can help please.

I have a Pioneer SBX-B70 Soundbase and, whilst watching TV last night I lost all sound completely.

When I took a look at it this morning, I checked all of the connections to make sure that they were secure and, there are no problems there. However, I noticed that when I press the 'On' button on the remote or on the unit itself, the blue light on the front illuminates but it only stays on for less than 5 seconds, this happens everytime that I try it.

Does anyone know if this is a known problem with this unit and, if it is, is it fixable by DIY methods please.

I have previously replaced items in a Panasonic Recorder before now, and so if there is a fix I will be extremely grateful for any info.

Many thanks.

[First_Lexus]

Coincidentally, I had this exact issue with the same model of Pioneer soundbase last night. All sound lost, no apparent reason for it - unit has worked faultlessly for the four years I've had it.

I found the instructions on the Internet (it was supplied only with a CD version) and tried a full re-set, which simply involves cutting power for 5 minutes and the re-starting with the power button depressed. This seems to have fixed mine, although all previous sound settings were lost. 

Did you manage to get it working @bluenose1940 ?

 

[bluenose1940]

Hello Ed, thank you for coming in on this.  The problem that I have is, that when I try to turn the unit on by using the remote or the button on the front, it will not stay on. 

I disconnected my unit from the mains and left it off overnight before reconnecting but that didn't work.  However, I didn't do what you did i.e. depressing the power button whilst reconnecting.  I will give this a go.

Do you have a link to what you found on the internet?

Thanks again.

[First_Lexus]

On 6/28/2020 at 9:53 AM, bluenose1940 said:

Hello Ed, thank you for coming in on this.  The problem that I have is, that when I try to turn the unit on by using the remote or the button on the front, it will not stay on. 

I disconnected my unit from the mains and left it off overnight before reconnecting but that didn't work.  However, I didn't do what you did i.e. depressing the power button whilst reconnecting.  I will give this a go.

Do you have a link to what you found on the internet?

Thanks again.

Interesting. The different issue with mine - apart from no sound - was that it wouldn't turn off using the remote.

I found instructions in various places, but the ones I used to re-set were on the Pioneer.EU site. They all say the same sorts of things as you'd expect, look in the 'what to do if' problem solving section.

Good luck! 

[bluenose1940]

Hello Ed, I had a real good bit of luck with this.  Initially I couldn't find the paperwork from when I purchased the soundbase, I usually scan it all on to my computer but there was nothing there and so I checked my filing cabinet and guess what, I had purchased a 6 year warranty with it and so it is now in their hands for repair.  They even lent me a soundbar whilst mine is being fixed.  The warranty still has 2 1/2 years to run.

I think the saying goes 'Happy Days'

Thanks again for your help.

[royoftherovers]

Richer Sounds sell much of their stock with free 6 year warranties. An excellent practice which avoids hassle with consumers and promotes customer satisfaction.

(I am not involved with them in any way. I am just a satisfied customer) 

[First_Lexus]

20 minutes ago, royoftherovers said:

Richer Sounds sell much of their stock with free 6 year warranties. An excellent practice which avoids hassle with consumers and promotes customer satisfaction.

(I am not involved with them in any way. I am just a satisfied customer) 

My television and soundbase were purchased from Richer Sounds in Bath and I found the service excellent. I didn't realise there was a standard extended warranty either, will have to look that up in case I ever need it!

[royoftherovers]

11 minutes ago, First_Lexus said:

My television and soundbase were purchased from Richer Sounds in Bath and I found the service excellent. I didn't realise there was a standard extended warranty either, will have to look that up in case I ever need it!

Ed, some of us have been promoting the existence of Consumer Protection (a free standard warranty ) for years on this forum.

Seems that 99% of purchasers are unaware, which is why Sellers of warranties make so much profit from them.

Richer do seem to try hard to provide good service.

[bluenose1940]

48 minutes ago, royoftherovers said:

Richer Sounds sell much of their stock with free 6 year warranties. An excellent practice which avoids hassle with consumers and promotes customer satisfaction.

(I am not involved with them in any way. I am just a satisfied customer) 

That's interesting.  I actually paid RS £29.95 for my 6 year warranty in October 2016.  I still think that that was good value (at about 14p per week!) but, I'm just about to buy a TV for the bedroom and so will investigate the cost this time round to see if I can get it as a freebie!

[ColinBarber]

1 hour ago, bluenose1940 said:

That's interesting.  I actually paid RS £29.95 for my 6 year warranty in October 2016.  I still think that that was good value (at about 14p per week!) but, I'm just about to buy a TV for the bedroom and so will investigate the cost this time round to see if I can get it as a freebie!

6 year is only free for TVs and passive speakers.

For other items you can purchase the extended guarantee for about 10% of the item purchase price - and you get your money back if you don't claim within the 6 years.

[bluenose1940]

Useful information, thank you c, very much appreciated.

I'm buying a 32inch TV for the bedroom but blimey, what a pain that is, there are so many options it's untrue.  It was much easier in 1950, 9 inch screen, black and white, magnifier up to 12 inches was an optional extra (which we had) and the fuzzy image was free😂

Thanks again.