5 year Service Plan exclusions

[Stokewalker]

Hi All, Ive got a 5 year service plan with Lexus Bristol for my RX400h - I've got my next service coming up and the cam belt needs changing (10 years old). Lexus tell me that's excluded from the service plan which surprises me as it's a scheduled service item rather than a wear and tear consumable.

Annoyingly, my service plan documentation is silent on the matter.

Does anyone have any knowledge on this issue?

Thanks

Richard

[Gliderpilot]

Asked at Lexus Bolton about the 100,000 mile service and told that the cambelt is not included in the service.

[rayaans]

I believe the belt is one of those "additional" items that arent included in the service plan. Everything else should be covered however. 

[DanD]

I think it may also be related to the way the service plan was set up. The dealer will have worked out the number of services required over a 5 year period, based on your estimated average mileage. For some, this will equate to one service per year, for others who do more miles it could be more, e.g. 7 or more services over the same 5 year period. The number of major/minor services will then have been considered to work out a monthly fee. The dealer may have decided (with your approval at the time?) to exclude the cam belt change from the figures to keep the price down.

I think I was offered the option to exclude the cam belt change from my service plan when I bought a second hand 400h years back: I did not know how long I was going to keep the car for, and therefore did not want my monthly costs to be unnecessarily inflated by the cost of the cam belt change. As it happened, I ended up not only keeping the car longer then planned, but also covered far more miles than anticipated, meaning that 1) I had to pay for the cam change and 2) I had to pay for at least one extra service myself outside of the service plan.

[Stokewalker]

All, thanks for your replies.

It turns out that it is covered but they'll do it on the 20k service next year which is the last of my 6 contract services...I'm still under 100k miles so I'll settle for that.

The guy I previously spoke to was the a Central Motorline phone operator - so probably best to talk to the local dealer.

Thanks again.

Cheers

Richard