30 day exchange

[Herkyboy]

Does anyone know the “terms and conditions” referred to in the Lexus literature that mentions this exchange scheme? In other words can one exchange the car as being unsuitable?

Thanks for any help.

[royoftherovers]

2 minutes ago, Herkyboy said:

Does anyone know the “terms and conditions” referred to in the Lexus literature that mentions this exchange scheme? In other words can one exchange the car as being unsuitable?

Thanks for any help.

I do not know the T& C  , but the key word is EXCHANGE.

[rayaans]

24 minutes ago, Herkyboy said:

Does anyone know the “terms and conditions” referred to in the Lexus literature that mentions this exchange scheme? In other words can one exchange the car as being unsuitable?

Thanks for any help.

You'd have to ask for the T&Cs but yes, the wording is exchange so you can swap it for another vehicle at that Lexus Centre within 30 days for free providing the value is the same or you're willing to make up for extra cost. 

Whats wrong with the vehicle?

[Herkyboy]

It’s my dad’s car and he realised after he bought it that it wasn’t suitable, being too low. There’s nothing wrong with his car apart from that. The dealer has said he will take it back but only offering a trade in value thousands of pounds below the price my dad paid. This makes it very difficult for him to make up the difference on another car. He meets the requirements of the 30 day scheme and expected better.

The problems of having a two-Lexus family!

[NemesisUK]

All I've found is this ...

Exchange policy

1. Subject to the following terms and conditions, any vehicle purchased from a Lexus Centre ('the Centre') with Lexus Pre-Owned status ('the Vehicle') may be exchanged for another vehicle ('the Replacement Vehicle') at the same Centre, providing that:
   1. the Centre is satisfied that the Customer is a private purchaser (and not a trade purchaser or otherwise).
   2. the Centre is satisfied that, with the exception of fair wear and tear, the Vehicle is in the same condition as at the time of delivery to the Customer.
   3. the Vehicle is returned to the supplying Centre within 30 days of the delivery date.
   4. the Vehicle has covered no more than 1,000 miles since delivery to the Customer.
   5. the Centre is satisfied that the Customer owns the Vehicle and is fully entitled to exchange it under the Agreement.
2. The Customer may choose any vehicle as the replacement vehicle, provided that:
   1. it is readily available at the same Centre, and
   2. it is of an equal or higher value than the original invoice price of the Vehicle.
3. Before any exchange is effected under the Agreement, the Customer shall be responsible for making all the necessary arrangements relating to terminating, transferring, or taking out or otherwise dealing with the financing arrangements for the purchase of the original Vehicle and the Replacement Vehicle. Any exchange shall be subject to the Centre being satisfied with such arrangements. In particular if the original Vehicle is subject to a Hire Purchase Agreement, a new agreement must be completed and the relevant deposits paid by the Customer.
4. Where the Customer has chosen a Replacement Vehicle with a higher price, the price difference must be paid to the Centre before the exchange takes place.
5. The Customer will be responsible for any additional costs resulting from the exchange such as transferring insurance or personalised number plates.
6. This Agreement only applies to the Vehicle purchased. Only one exchange will be considered and this Agreement shall not apply to any Replacement Vehicle.
7. This Agreement does not affect any of the Customer's statutory rights.

https://www.johnsonscars.co.uk/lexus/used-offers/approved-used-programme/

[Herkyboy]

Thanks very much for that info.

Does the dealer have the right to knock thousands off the original purchase price to arrive at a trade-in figure or should he use that original sum? Para 4 is not very specific on that.

i can see us becoming a one Lexus family at this rate.

[NemesisUK]

Must admit to the understanding the value would be the same as when purchased?

[Malc]

1 hour ago, NemesisUK said:

Must admit to the understanding the value would be the same as when purchased?

that's what it actually states so that's what it means ( surely !  ) ..........  if the Dealer thinks otherwise take him to task and demand arbitrary referral to Lexus HQ

Malc

[NemesisUK]

2 hours ago, NemesisUK said:

2. it is of an equal or higher value than the original invoice price of the Vehicle.

 

16 minutes ago, Malc said:

that's what it actually states so that's what it means ( surely !  ) ..........  if the Dealer thinks otherwise take him to task and demand arbitrary referral to Lexus HQ

Malc

Indeed it does!

[ColinBarber]

Never looked into this myself but I know from previous people posting here that it is very difficult to get agreement to an exchange.

[royoftherovers]

3 hours ago, Malc said:

that's what it actually states so that's what it means ( surely !  ) ..........  if the Dealer thinks otherwise take him to task and demand arbitrary referral to Lexus HQ

Malc

Ask the dealer to show you the part of the document which gives him the right to reduce the value of the vehicle you purchased.

And when he cannot tell him that he is in breach of the contract and you will immediately raise the matter with Lexus UK HQ

[rayaans]

They can't change the value. Try sending off some emails to Lexus UK if this persists. 

[LS road runner]

they are treating it as a part exchange because there isnt anything wrong with the vehicle as such, keep fighting your case and surely they'd agree to take back at the same money if you are upgrading. 

[Herkyboy]

Thanks to everyone for the input. This matter is ongoing and I’ll let you know the outcome. 

[talaipwros]

please make sure that he is not stalling just to get past the 30 days

[LS road runner]

1 hour ago, talaipwros said:

please make sure that he is not stalling just to get past the 30 days

that wouldnt matter, the clock stops when you make the initial contact.