Great service from Lexus

[First_Lexus]

A couple of weeks ago, I was having issues connecting the navigation on my new NX to my "MyLexus" account. I got a prompt reply to an e-mail from the multimedia team, and everything was resolved very quickly.

As part of that discussion, I had noted I hadn't got a detailed owners manual and didn't much like having to use the online version. Today I got a parcel - at no cost - with the full owners manual. I doubt many other manufacturers would have done that. Great stuff, and worthy of public praise.

 

[scudney]

Great service, and I think they do look after their customers more than most, well done 😊 

[First_Lexus]

Should add that I've received an email from Lexus this afternoon to check that the manual had arrived ok, and to say that a full navigation manual will follow shortly. These guys are really good!