Leaky shock - warranty issue?

[Ala Larj]

Just had a new tyre fitted and apparently one of the shock absorbers has a slight leak. It's only done 43k. Do you think I should insist Lexus replace it under warranty or is this fair wear and tear?

[royoftherovers]

45 minutes ago, Ala Larj said:

Just had a new tyre fitted and apparently one of the shock absorbers has a slight leak. It's only done 43k. Do you think I should insist Lexus replace it under warranty or is this fair wear and tear?

What sort of Lexus Warranty do you currently have on the car Alan ?

 

Regards

John

[Farqui]

Are you sure they are leaking? Check them yourself as during my last service my dealer said my shocks were leaking. I checked them and found they were all bone dry! My trusted indi even popped it up on the ramp and gave it a once over, they were still dry. Tut tut.

I guess few Lexus owners delve underneath and dealers think they can get away with dodgy quotes.

[Ala Larj]

7 hours ago, royoftherovers said:

What sort of Lexus Warranty do you currently have on the car Alan ?

 

Regards

John

Bought it in April do have a year warranty on it.

[Ala Larj]

7 hours ago, Farqui said:

Are you sure they are leaking? Check them yourself as during my last service my dealer said my shocks were leaking. I checked them and found they were all bone dry! My trusted indi even popped it up on the ramp and gave it a once over, they were still dry. Tut tut.

 

I guess few Lexus owners delve underneath and dealers think they can get away with dodgy quotes.

 

Will have a look tomorrow.

[royoftherovers]

11 hours ago, Ala Larj said:

Bought it in April do have a year warranty on it.

Wear and tear does not arise within the one year Warranty me thinks Alan.Ask the Lexus Dealer you bought it from to check it out and replace if necessary.

Regards

John

[Farqui]

On 7/29/2017 at 10:52 PM, Ala Larj said:

Will have a look tomorrow.

Morning Alan, did you get to check your shox's yesterday?

[Ala Larj]

2 hours ago, Farqui said:

Morning Alan, did you get to check your shox's yesterday?

Yes, there is a small oily damp patch.

[Farqui]

Just now, Ala Larj said:

Yes, there is a small oily damp patch.

Where about's on the damper?

Front or rear shock?

[Ala Larj]

Near the seal on the rear

[Ala Larj]

Update. Lexus replaced both rear shocks today at no cost. Had a brand new NX 300h premier as a courtesy car. Was disappointed with that in comparison to the GS!

[Britprius]

2 hours ago, Ala Larj said:

Update. Lexus replaced both rear shocks today at no cost. Had a brand new NX 300h premier as a courtesy car. Was disappointed with that in comparison to the GS!

Good outcome. Keep a close eye on the fronts just in case you never know.

John

[Ala Larj]

How do I make them leak before the warranty runs out???

[Diesel Do Nicely Brian]

Both of my fronts are apparently leaking slightly - noted at last service and MOT - so hoping when it's in for service in a few weeks the warranty will pick it up (I'll make sure to mention it and note that the suspension seems a bit trashy in the front!).