Poor reception from hands free phone via Bluetooth

[sheri1]

Whilst I can connect and use my Iphone SE without any problems in my IS300H, I am often told that the call quality at the other end of the line is c**p.  I have tried disconnecting and reconnecting the phone, without success.  The sound quality coming into the car is perfect, so no problem with the phone signal, so it seems to be a problem with the car.  Incidentally, my CT200H was exactly the same as this one, so is it a common problem with Lexus cars?

 

I would appreciate any help that people can give to resolve the problem.

[olliesgrandad]

Very surprised to see that you are getting poor reception on your phone. Admittedly I am using Android (a cheapish LG flex2) and I get great reception incoming and outgoing. I know some manufacturers aim for Android or Iphone connectivity. BMW certainly with Mini aim for Iphone. I don't know where Lexus sit with this. 

[rayaans]

On 2017-6-23 at 0:42 PM, sheri1 said:

Whilst I can connect and use my iPhone SE without any problems in my IS300H, I am often told that the call quality at the other end of the line is c**p.  I have tried disconnecting and reconnecting the phone, without success.  The sound quality coming into the car is perfect, so no problem with the phone signal, so it seems to be a problem with the car.  Incidentally, my CT200H was exactly the same as this one, so is it a common problem with Lexus cars?

 

I would appreciate any help that people can give to resolve the problem.

If it's the same in both cars, surely common sense would suggest that the common variable is the phone itself? Or whatever network provider youre using? 

[baxlin]

Had this in my IS300h.

Check the 'transmit volume' in the phone menu in the car settings. (I forget the actual process as I no longer have the car).  Mine was set at the maximum, and it caused the distortion.  Reducing it to around half solved the problem.  

Hope it's as easy as that........

[sheri1]

Cheers Malcolm.  I will give this a go and let you know how I get on.

[sheri1]

Hi Malcolm.  Did as you suggested and reception is brilliant now.  Thanks for the advice and help.