History of work completed on vehicle

Surebet · April 12, 2017

Having recently purchased an approved used IS250 from Lexus dealership, car has full Lexus service history. I assume Lexus has a full and comprehensive list of all work which has carried out over the lifetime of the vehicle. I am interested in the actual work which has been done previously, can anyone advise if this information would be available for me at the dealership on request or would they chase me.

normski2 · April 12, 2017

If you ask them they can and should print you out the whole list. If not give you a link where you can download and print off yourself.

Surebet · April 12, 2017

Thanks normski2, will give it a go.

J Henderson · April 12, 2017

You can find your service history on www.lexus.co.uk if you create a "My Lexus" account and input your vehicle details.

Rebecca · April 12, 2017

When I visited lexus bristol for repairs on the egr valve and 5th injector on my previous is220d I did ask about any previous work the vehicle had received.

They where more than happy to oblige and after a quick check on the computer they confirmed the vehicle had a new head gasket replaced at 62k.

Surebet · April 14, 2017

Thanks John and Rebecca for your replies, have been trying for the past 2 days to get onto the www.lexus.co.uk site regarding "My Lexus", however keep getting message "system down" please try later. May have to wait until I'm near a Lexus dealership as Rebecca suggested.

ColinBarber · April 14, 2017

8 minutes ago, Surebet said:

Thanks John and Rebecca for your replies, have been trying for the past 2 days to get onto the www.lexus.co.uk site regarding "My Lexus", however keep getting message "system down" please try later. May have to wait until I'm near a Lexus dealership as Rebecca suggested.

Even if you get it to work you cannot rely on the results. I've checked my vehicles (previous and current) and not all the work has been entered correctly on the system. I'd only assume that anything in the last two years is correct.

Surebet · April 14, 2017

Thanks Colin, at least last 2 years would be something, Car only done 36K miles so I don't (i hope) expect to find anything major having been done.

is200 Newbie · April 14, 2017

39 minutes ago, Surebet said:

Thanks John and Rebecca for your replies, have been trying for the past 2 days to get onto the www.lexus.co.uk site regarding "My Lexus", however keep getting message "system down" please try later. May have to wait until I'm near a Lexus dealership as Rebecca suggested.

I have also tried but had the same message as you - I was curious to see the history of mine as never had it in the past but it wont let me verify my vehicle.

graham8370 · April 14, 2017

Have tried many times to access ''My Lexus'' Never succeeded.

Good job their cars are better than the website.

J Henderson · April 14, 2017

I get the impression the whole My Lexus thing is more tailored for phones and tablets so you can book services and test drives etc at the tap of a button. Whatever the case, it's extremely buggy and took me a lot of faffing about both on the phone app and a laptop before I eventually managed to register my car and look up it's history. As Colin alluded to though, it's not comprehensive and perhaps reliant on someone manually uploading the details of any work done.

Linas.P · April 14, 2017

I have spent few hours putting in "Version Code".... tried all possible ways and in the end the issue was that their calendar is buggy. If you select the date (when you acquired the car) from drop down list then it will say - "wrong code", but if you manually type the date in then they will accept the code.

Worth mentioning - you can only check the summary of the service i.e. "Full 60k +, 65432 miles, oil 5w30, standard service package, date" but not the details (like on invoice).