Lexus Customer portal is back up - MyLexus

Steve44 · March 18, 2017

and it's a bit different, integrated within the main Lexus website.

Biggest issue I can see so far is it requires you to verify ownership of the vehicle by quoting some info from the V5. For those with lease/company vehicle without access to the V5, that will prove difficult........

on the up side, once you've done that you should then be able to see the full service history of the car - provided the dealer has updated it!

Farqui · March 18, 2017

Thanks. Checking service history sounds handy, will check that out later.

Bodmeister · March 18, 2017

There is also an app on ios called My Lexus. Exactly the same info apart from the Journey planner which is a disappointment. Hopefully they will add this later to the app.

Fatts · March 18, 2017

4 hours ago, Steve44 said:

and it's a bit different, integrated within the main Lexus website.

Biggest issue I can see so far is it requires you to verify ownership of the vehicle by quoting some info from the V5. For those with lease/company vehicle without access to the V5, that will prove difficult........

on the up side, once you've done that you should then be able to see the full service history of the car - provided the dealer has updated it!

Service history online would be a good leap for Lexus buyers . Does anyone know whether this is available from other manufacturers or is it a Lexus first.

rayaans · March 18, 2017

1 hour ago, Fatts said:

Service history online would be a good leap for Lexus buyers . Does anyone know whether this is available from other manufacturers or is it a Lexus first.

I think Audi offer it through MyAudi

On a side note, it seems pretty good.

Ive added both my cars - shows PDI dates, inspection dates, everything that's been changed, warranty work etc etc

PaulWhitt20 · March 19, 2017

Tried the app. First thing it wants to scan the barcode on the VIN, but no barcode on my VIN. Tried typing the VIN in (!), but not recognised. App deleted.

Had more success with the web site, after registering and finally working out how to log in could not find my car under its current reg number, however did under its first reg number.

Great, now I can see the service history, and that it had a dent in the roof repaired and a slow puncture repaired before I bought it that I did not know about.

I suppose the fact I only found out by looking at the history means it must have been repaired well.

Perhaps next time I will buy brand new rather than an ex demonstrator as I don't think I got a better deal anyway.

Car is great but the dealer I got it from are a load of money grabbing ........

IS200D · March 19, 2017

Thanks for the heads up Steve, I never knew this existed and its very handy. Quite surprised at service detail held.

NemesisUK · March 19, 2017

One of the new functions is the ability to upload your settings from the Nav system, presumably so one can recover them should one need to replace or reset the unit?

Topflyer · March 25, 2017

Hi Steve44,

Glad to hear that you were able to verify the the vehicle on the new portal. I have my V5 and I have tried entering the vehicle version codes form the V5 but none of them are recognised. The guide on the portal does not show the V5 variant codes set out like my V5.

Can anybody help with just what code is required by the portal?

malcolmw · March 25, 2017

It's about as clear as mud what is required. It's the first part of the vehicle code only - not the last part as appears to be indicated.

Where it says everything before the * (asterisk) , it actually means before the hyphen.

IS300Hdriver · March 25, 2017

No more software updates, maybe this will be dealer only from now on or still to be implemented.

Martin F · March 25, 2017

What a terrible website !!

I have lost count of the amount of error messages i have had displayed. I just logged back into it now and i have to verify my vehicle again !!!!

Fatts · March 25, 2017

MartinF perhaps you are doing something wrong I find it easy to set up once you have your V5 handy. Try giving it a second go because once set up you will be amazed the at features available through the Connected Services. See below I was able to get Street view, info about local petrol stations and their pump prices and location map. Weather information and many other features. I really think it is a great system once you know how to work it. Good luck.

Martin F · March 25, 2017

Well now it doesn't accept the verification info anymore, it did last week.

Do they actually ever test their website?

IS300Hdriver · March 26, 2017

I can't upload my settings to my Lexus either from the version I have in my car (63 plate with latest update) so looks like this is designed for much newer cars anyway.

matt8 · March 26, 2017

Same issue here IS300Hdriver

Hope an update comes soon that enables all features for us.

lovejoy · April 3, 2017

I have been able to register my car (MyLexus), but now it is asking me to register my car system. However, my system does not have connected services so I can't register it. So I am confused why there is not an option for my car system so I can at least get it to stop asking. I also can't find the so called eStore section. Also upon checking my car I also noticed that my SatNav says last update was 2015! Is this really the case for a 2017 car? I have a Lexus IS300h Advance.

Fatts · April 3, 2017

21 minutes ago, lovejoy said:

I have been able to register my car (MyLexus), but now it is asking me to register my car system. However, my system does not have connected services so I can't register it. So I am confused why there is not an option for my car system so I can at least get it to stop asking. I also can't find the so called eStore section. Also upon checking my car I also noticed that my SatNav says last update was 2015! Is this really the case for a 2017 car? I have a Lexus IS300h Advance.

Lovejoy usually a 2017 car would have been built in Japan around Oct -Nov 2016 and shipped over here such Car will have the latest Nav software at the time of assembly.

The new portal is meant for all Lexus customers irrespective of the age of car, if you continue to have difficulty registering, I think the quickest way to get this resolved is to contact Lexus UK customer service or if you are on Facebook you could write to them via this link. https://www.facebook.com/LexusUK/.

They would probably suggest a trip to your local dealership where am sure someone would help you with the set up. Hope you're enjoying the car though post some pics later.Regards

lovejoy · April 3, 2017

1 minute ago, Fatts said:

Lovejoy usually a 2017 car would have been built in Japan around Oct -Nov 2016 and shipped over here such Car will have the latest Nav software at the time of assembly.

The new portal is meant for all Lexus customers irrespective of the age of car, if you continue to have difficulty registering, I think the quickest way to get this resolved is to contact Lexus UK customer service or if you are on Facebook you could write to them via this link. https://www.facebook.com/LexusUK/.

They would probably suggest a trip to your local dealership where am sure someone would help you with the set up. Regards

Thanks Fatts, I picked up the car on Friday. I never asked about map updates stupidly assuming it would be included for the first 3 years which may not be the case. It does seem like their site is buggy with constant error messages. What is strange is they only allow me to pick from 3 premium satnav systems, my system is the Lexus Navigation 15CY which I found out from here http://www.lexus-mapupdates.eu/Shop/Index and isn't listed. I'll give their facebook a try.

rayaans · April 3, 2017

1 hour ago, lovejoy said:

Thanks Fatts, I picked up the car on Friday. I never asked about map updates stupidly assuming it would be included for the first 3 years which may not be the case. It does seem like their site is buggy with constant error messages. What is strange is they only allow me to pick from 3 premium satnav systems, my system is the Lexus Navigation 15CY which I found out from here http://www.lexus-mapupdates.eu/Shop/Index and isn't listed. I'll give their facebook a try.

Standard Nav (not premium nav) can only be updated via the dealer.

malcolmw · April 4, 2017

Yes, believe it or not the 2015 maps are the latest!

Fatts · April 4, 2017

Does anyone actually know how frequently Lexus updates their maps? At least customers would know when to expect the new update.

Alan Plummer · April 4, 2017

If it's the same as Toyota, then every 2 years.

NemesisUK · April 4, 2017

From their website FAQ

"The road network is constantly changing. This is why Toyota/Lexus maps are updated. This happens on average once a year; With a new map release you can be assured that you have the latest information available for your navigation system, providing you with a better travel experience whether you go out on business or leisure."

http://www.lexus-mapupdates.eu/FAQ/Index