WhyI will probably not buy another Lexus.

[wh05apk]

After a week of going back and fore with Lexus h/o by email, after they kept asking for details of VIN numbers etc, as they couldn't trace my car despite the car having had a full service history with them, they have now confirmed that rattles are only covered for 6 months!! My car has an annoying rattle from the dashboard.

I find this disgusting as a so called "premium" car shouldn't rattle and buzz, and if it does it should be covered for at least the full warranty period.

On another note, I have just had the 40,000 mile service done (at only 30,000 miles!) and MOT done at an independent for £179, Lexus were quoting nearly £500! I certainly would not pay these ridiculously inflated prices if they will not even sort out a rattle.

The car is an incredible piece of engineering, but sadly the arrogant/overpriced dealers and head office let the car down, I have often thought the IS300h should be a great company car, but surely the massively inflated servicing prices compared to other brands knock it out of contention?

[Lexmanic]

47 minutes ago, wh05apk said:

After a week of going back and fore with Lexus h/o by email, after they kept asking for details of VIN numbers etc, as they couldn't trace my car despite the car having had a full service history with them, they have now confirmed that rattles are only covered for 6 months!! My car has an annoying rattle from the dashboard.

I find this disgusting as a so called "premium" car shouldn't rattle and buzz, and if it does it should be covered for at least the full warranty period.

On another note, I have just had the 40,000 mile service done (at only 30,000 miles!) and MOT done at an independent for £179, Lexus were quoting nearly £500! I certainly would not pay these ridiculously inflated prices if they will not even sort out a rattle.

The car is an incredible piece of engineering, but sadly the arrogant/overpriced dealers and head office let the car down, I have often thought the IS300h should be a great company car, but surely the massively inflated servicing prices compared to other brands knock it out of contention?

6 months that's utter nonsense  as it appears this fault is probably an inherent fault which means it should be fixed even after the full warranty has expired

2

 

[rayaans]

Main dealer prices are always going to be higher though. Even kwik fit would charge £250 to get it done. 

Don't know what head office is on about but rattles are covered for 2 years. TBH I haven't been in any car without some form of rattle 

[RichyRich]

Get on Facebook and start a rant to Leeds UK. Found they are quite responsive after

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