Tyres

[Wass]

On 7/8/2016 at 11:24 AM, Linas.P said:

I think it depends on individual employee in the dealership.. there are some total d***s. At the same time there are great people as well.

I can definitely say I was not impressed with Lexus Woodford, but it doesn't mean all Lexus dealerships are the same or even all the staff in particular dealership are the same. Same goes for other makes.. 

In Cambridge, I think that our BMW dealer is excellent. For Lexus repairs and service work, our car will never go to Lexus Cambridge, instead, it goes down the A1 to Lexus Hatfield who have been very very professional, helpful and honest.Their sales and their service team depth of knowledge for their product is most impressive. This does illustrate that it is very much the individuals and the business attitude which can make such a huge difference. By the way in a previous post I mentioned a £200 compensatory M&S voucher from our BMW dealer, as the one who spent it, my wife has reminded me that it was actually a £250 voucher.

[200h]

this is what happens when dealerships aren't owned & run by the manufacturer

when privately owned dealerships are given the franchise they will still work in the

manner they are used to and not necessarily to lexus's standards