How Is That For Good Service?

[DanD]

For the past week or so, my car had been struggling to start after sitting more than a couple of hours. I would press the start button as per normal, and the dash would lit up but I would not get the READY prompt. The READY prompt would only appear after repeating the procedure a couple of times.

Two days ago, I got the car booked in for next Tuesday, as no courtesy car is available until then.

This morning, it took no less than 5 attempts to start the car, which suggested that a breakdown might be imminent. I therefore made a detour via my local dealer on my way to work, and expressed my concerns, worried that I have to leave at 5am tomorrow for North London and also that I have a very busy weekend ahead.

Without any argument, my keys were taken off me, and I was offered a cup of coffee, a newspaper and a comfy seat, all with a smile and a kind word, while a technician took the car in for diagnostics.

The general manager walked past, enquired as to what I was waiting for and spontaneously offered to borrow a demonstrator/staff car, should they need to keep mine in.

Within half an hour, my keys were returned to me with the confirmation that the Battery was at fault - as suspected - and that it had been replaced free of charge, under instructions of the general manager.

This is the type of service I consistently receive from Lexus Southampton / Hedge End. This is why I have bought two cars from them, and will be buying my next one from them also.

The cynics amongst you will no doubt point out that I have most probably paid for the Battery through inflated service costs etc., but I don't agree and to some extent don't care. I am happy to pay that little bit extra knowing that in times of need, I will be looked after.

To all at Lexus Southampton / Hedge End, thank you. Again. Top quality service. Again.

[Verbout]

Are you a happy bunny with the service? job jobbed then.

That's all that matters. The seeds of goodwill planted by the Lexus dealer.

[RXJasonRX]

Well done. I too get consistently great service and help from Lexus Birmingham. Great company, great cars

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[ChrisKaye]

Their parts counter is always a pleasure to deal with and will ship bits to you! Good especially for brake sliding pins and rubber grommets etc...!

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[Parrot of Doom]

I wish I could say the same of Lexus Manchester, who sold me a car with a hole in the exhaust (that they initially refused to replace) and wheels so badly corroded that I'm going to have to have them refurbished to stop the tyres deflating.

[RXJasonRX]

Not good

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