Visual Inspection Video

[AndyMJ]

So I've had the NX into the dealer for a service and to fix 3 issues.

Shortly after being collected, I had an email from the dealer .. "Visual Inspection video".

Initially concerned that there was something majorly wrong with the car, I was pleasantly surprised it was just a video showing tyre tread and that the suspension was visually OK.

Kinda neat - not sure if all Lexus dealers do this ?

(ps, no they didnt fix the 3 problems I told them about - typical uh ?)

[Bluesman]

What a great idea just a shame they couldn't remember what the car had come in for. Mike.

[DJP]

So I've had the NX into the dealer for a service and to fix 3 issues.

Shortly after being collected, I had an email from the dealer .. "Visual Inspection video".

Initially concerned that there was something majorly wrong with the car, I was pleasantly surprised it was just a video showing tyre tread and that the suspension was visually OK.

Kinda neat - not sure if all Lexus dealers do this ?

https://video.citnow.com/vtl3PjhhV3Y

(ps, no they didnt fix the 3 problems I told them about - typical uh ?)

What were the three problem?

[AndyMJ]

1. Number plate vibrates. Worked out its the metal numberplates that my company car lease company provides. Lexus plates are plastic. There was a suggestion that they would replace the numberplates, but it seems now they wont and neither will the company car company. http://www.lexusownersclub.co.uk/forum/topic/95869-oh-dear-9-days-old-and-already-in-for-repair/
2. Creeking from the B pillar. Related to the movement of the car as I drive. Does not occur all the time. Dealer could'nt reproduce originally, but after I drove the car, they heard it themselves. They're going to strip the car down to try and find the fault.
3. Front driver speaker crackling - even with radio off. A bit more random this one. So far I've not reproduced it nor have the dealer experienced it.

Car is back with them today for #2 (and hopefully #3 but I'm not optimistic)

[AndyMJ]

.. and the verdict is ..

Needs a new seat belt adjuster and a new front drivers speaker unit.

[DJP]

.. and the verdict is ..

Needs a new seat belt adjuster and a new front drivers speaker unit.

I had a similar B pillar intermittent creak on my IS300h. They ordered in a new seatbelt adjuster too. Didn't make the slightest difference I'm afraid. P/Ex'd it for the NX. I've now got an occasional vibrational sound coming from the passenger sun visor. Stops if I keep my hand on it!

[Stuno1]

Our local Toyota dealer did this and I was really impressed by it! Showed is tyre tread depths, issue with squeaky break etc. Fantastic idea and well done to them.

Stuart