Gold Membership - Service Discounts Beware!

[Sibbo46]

I joined the Gold membership as I believed it would pay for itself when the time came for my annual service (my Birmingham delearship was alleged to give 30% discount). Well it came to service time and guess what - no discount on the service, only on parts required over and above standard service parts. Oh well - live and learn. :megaangry:

[ChrisKaye]

Hi,

You may want to speak to Lex Brum and tell them you'd like this in writing so you can post it on the LOC forum (via the admins, of course) to warn other members.

This may make them at least offer you something or worst case the info page can be modified on here to let other members know!

Thanks for your post tho.

Chris.

[steve2006]

This will be looked into.

[Steve]

If you could message me their name I will contact them.

We of course cannot control what they offer, it's entirely up to them. Most participating dealers are pretty good.

Also depends on service advisors leaving and someone else taking their roles.

pm me the details. I will negotiate with them

[Sibbo46]

Hi everyone - thanks for all the advice. I contacted Faye at B ham today and everything has been sorted. They are sending me a cheque for the 15% discount I should have received. She said that it was down to a new member of staff and that she would ensure that all the team would be re-briefed about the Gold membership discount entitlement. Once again thanks for the help and advice.

[Sibbo46]

Just a quick update - never did receive a refund. :megaangry:

[Bluesman]

These people do themselves no favours, don't let them get away with it. Mike.

[billgatesisaconman]

Have you checked they've sent it ?